HELPDESK REQUEST FORM

In order to streamline the handling of problems within the system.
Please fill out the following questionnaire before addressing them to
LAN Services. With your co-operation we should be able to provide
faster and more efficient fault resolution.
______________________________________________________

COMPUTER PROBLEM REPORT FORM
______________________________________________________


1. Describe your problem:

__________________________________________

2. Now, describe the problem accurately:

__________________________________________

__________________________________________

3. Speculate wildly about the cause of the problem:
________________________________________________________

________________________________________________________

4. Problem Severity:
A. Minor__
B. Minor__
C. Minor__
D. Trivial__

5. Nature of the problem:
A. Locked Up__
B. Frozen__
C. Hung__
D. Shot__

6. Is your computer plugged in? Yes__ No__

7. Is it turned on? Yes__ No__

8. Have you tried to fix it yourself? Yes__ No__

9. Have you made it worse? Yes__

10. Have you read the manual? Yes__ No__

11. Are you sure you've read the manual? Yes__ No__

12. Are you absolutely certain you've read the manual? No__

13. Do you think you understood it? Yes__ No__

14. If `Yes' then why can't you fix the problem yourself?
_________________

15. How tall are you? Are you above this line? __________________

16. What were you doing with your computer at the time the problem
occurred?
______________________________________________________

17. If 'nothing' explain why you were logged in.

________________________________________________________________

18. Are you sure you aren't imagining the problem? Yes__ No__

19. How does this problem make you feel?

____________________________

20. Tell me about your childhood.

___________________________________

21. Do you have any independent witnesses of the problem? Yes__No__

22. Can't you do something else, instead of bothering us? Yes__

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