Call Center True Stories

Actual call centre conversations !!!!!

Customer: 'I've been ringing 0800 2100 for two days and can't get through to
enquiries, can you help?'.
Operator: 'Where did you get that number from, sir?'.
Customer: 'It was on the door to the Travel Centre'
Operator: 'Sir, they are our opening hours'.
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Samsung Electronics
Caller: 'Can you give me the telephone number for Jack?'
Operator: 'I'm sorry, sir, I don't understand who you are talking about'.
Caller: 'On page 1, section 5, of the user guide it clearly states that I
need to unplug the fax machine from the AC wall socket and telephone Jack
before cleaning. Now, can you give me the number for Jack?'
Operator: 'I think you mean the telephone point on the wall'.
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RAC Motoring Services
Caller: 'Does your European Breakdown Policy cover me when I am travelling
in Australia ?'
Operator: ' Doesn't the product name give you a clue?'
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Directory Enquiries
Caller: 'I'd like the number of the Argoed Fish Bar in Cardiff please'.
Operator: 'I'm sorry, there's no listing. Is the spelling correct?'
Caller: 'Well, it used to be called the Bargoed Fish Bar but the 'B' fell
off'.
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Then there was the caller who asked for a knitwear company in Woven.
Operator: 'Woven? Are you sure?'
Caller: 'Yes. That's what it says on the label; Woven in Scotland '.
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Tech Support: 'I need you to right-click on the Open Desktop'.
Customer: 'OK'.
Tech Support: 'Did you get a pop-up menu?'.
Customer: 'No'.
Tech Support: 'OK. Right-Click again. Do you see a pop-up menu?'
Customer: 'No'.
Tech Support: 'OK, sir. Can you tell me what you have done up until this
point?'.
Customer: 'Sure. You told me to write 'click' and I wrote 'click''.
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Tech Support: 'OK. In the bottom left hand side of the screen, can you see
the 'OK' button displayed?'
Customer: 'Wow. How can you see my screen from there?'
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Caller: 'I deleted a file from my PC last week and I have just realised that
I need it. If I turn my system clock back two weeks will I have my file back
again?'.
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There's always one. This has got to be one of the funniest things in a long
time. I think this guy should have been promoted, not fired. This is a true
story from the Word Perfect Helpline, which was transcribed from a recording
monitoring the customer care department. Needless to say the Help Desk
employee was fired; however, he/she is currently suing the Word Perfect
organization for 'Termination without Cause'.
Actual dialogue of a former WordPerfect Customer Support employee. (Now I
know why they record these conversations!):

Operator: 'Ridge Hall, computer assistance; may I help you?'
Caller: 'Yes, well, I'm having trouble with WordPerfect.'
Operator: 'What sort of trouble??'
Caller: 'Well, I was just typing along, and all of a sudden the words went
away.'
Operator: 'Went away?'
Caller: 'They disappeared.'
Operator: 'Hmm So what does your screen look like now?'
Caller: 'Nothing.'
Operator: 'Nothing??'
Caller: 'It's blank; it won't accept anything when I type.'
Operator: 'Are you still in WordPerfect, or did you get out??'
Caller: 'How do I tell?'
Operator: 'Can you see the C: prompt on the screen??'
Caller: 'What's a sea-prompt?'
Operator: 'Never mind, can you move your cursor around the screen?'
Caller: 'There isn't any cursor: I told you, it won't accept anything I
type.'
Operator: 'Does your monitor have a power indicator??'
Caller: 'What's a monitor?'
Operator: 'It's the thing with the screen on it that looks like a TV. Does
it have a little light that tells you when it's on??'
Caller: 'I don't know.'
Operator: 'Well, then look on the back of the monitor and find where the
power cord goes into it. Can you see that??'
Caller: 'Yes, I think so.'
Operator: 'Great. Follow the cord to the plug, and tell me if it's plugged
into the wall.
Caller: 'Yes, it is.'
Operator: 'When you were behind the monitor, did you notice that there were
two cables plugged into the back of it, not just one??'
Caller: 'No.'
Operator: 'Well, there are. I need you to look back there again and find the
other cable.'
Caller: 'Okay, here it is.'
Operator: 'Follow it for me, and tell me if it's plugged securely into the
back of your computer.'
Caller: 'I can't reach.'
Operator: 'Uh huh. Well, can you see if it is??'
Caller: 'No.'
Operator: 'Even if you maybe put your knee on something and lean way over??'
Caller: 'Oh, it's not because I don't have the right angle - it's because
it's dark.'
Operator: 'Dark??'
Caller: 'Yes - the office light is off, and the only light I have is coming
in from the window.' Operator: 'Well, turn on the office light then.'
Caller: 'I can't.'
Operator: 'No? Why not??'
Caller: 'Because there's a power failure.'
Operator: 'A power......... A power failure? Aha, Okay, we've got it licked
now.
Do you still have the boxes and manuals and packing stuff your computer came
in??'
Caller: 'Well, yes, I keep them in the closet.'
Operator: 'Good. Go get them, and unplug your system and pack it up just
like it was when you got it. Then take it back to the store you bought it
from.'
Caller: 'Really? Is it that bad?'
Operator: 'Yes, I'm afraid it is.'
Caller: 'Well, all right then, I suppose. What do I tell them??'
Operator: 'Tell them you're too f --- ing stupid to own a computer!!!!!

 

 

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